Join Our Team

We are always looking for kind, dependable, and driven individuals to join our team. We have ongoing interviews for potential candidates for the following:

Doctor of Physical Therapy
Job description coming soon...
Patient Care Coordinator

POSITION TITLE: Patient Care Coordinator

REPORTS TO: Office Manager, Clinic Director, CEO

CLASSIFICATION: Non-Exempt

ROLE: Scheduling and Preparing Patients for Treatment

Last updated September 2021

POSITION DESCRIPTION:

The primary responsibilities of this position are to assist in the provision of patient care and related activities by preparing and scheduling patients for their treatment. The purpose of this position is to contribute to Terrapin Physical Therapy, Inc.'s mission to Create Happiness Through Health.

ESSENTIAL JOB FUNCTIONS:

While this list is not intended to represent an exclusive list of duties associated with the Patient Care Coordinator role, the essential functions include:

  • Scheduling patient visits
  • Answering patient questions in-person, as well as via calls and emails
  • Managing patient charts with demographic, insurance, payment, and medical information
  • Verifying insurance benefits for patients and explaining cost of treatment to patients
  • Managing insurance authorizations for patients
  • Checking in patients upon arrival and providing pre-appointment paperwork as necessary
  • Screening patients and guests for COVID symptoms, checking temperatures, and asking for all to sanitize their hands upon entry to the clinic
  • Organizing, scanning, and faxing medical documents
  • Ensuring HIPAA compliance
  • Other duties as assigned

QUALIFICATIONS:

Personal Characteristics & Skills

  • Kind and clear communication to all team members, patients, representatives from other medical offices, and others who do business with Terrapin Physical Therapy, Inc.
  • Demonstrated ability to work as part of a team to effectively communicate and coordinate with physical therapists, doctor's offices, other health care personnel, and patients
  • Excellent organizational skills and attention to detail
  • Excellent time management skills with a proven ability to meet deadlines
  • Ability to prioritize tasks and delegate them when appropriate
  • Ability to function well in a high-paced and at times stressful environment
  • Basic understanding of how to operate standard business equipment
  • Proficient with Microsoft Office Suite or related software

Education & Experience

  • High School Diploma, GED, or equivalent minimum
  • Demonstrated ability to read, write, speak, and understand English
  • Previous experience working in a medical office required

Physical Demand Capacity:

These physical demands are representative of the physical requirements necessary for an employee to perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions.

  • While performing responsibilities of the job, the employee is regularly required to talk and hear.
  • The employee is regularly required to stand and walk.
  • The employee is regularly required to use hands and fingers to handle, grasp, and feel objects.
  • The employee is required to reach out and above head with arms and hands, supporting a weight of up to 35 lbs.
  • The employee is regularly required to balance, stoop, kneel, crouch, and twist body.
  • The employee is regularly required to lift from ground to waist, carry, push, and pull objects up to 50 lbs.
  • The vision abilities required to perform this job include both close and distance vision.

ENVIRONMENT:

While performing the duties of this job, the employee is exposed to moving mechanical parts. The noise level in the work environment is usually moderate. Employees have the potential for hazardous substance exposure and bloodborne pathogens due to work duties. The employee is regularly exposed to screens and fumes. The building is subject to fluctuating temperatures.

HIPAA STATUS:

Has been determined as eligible for access to/use of personal health information and electronic personal health information based on work duties and responsibilities in compliance with 'minimal necessary' standards.

CONDITIONS OF EMPLOYMENT:

Employment with Terrapin Physical Therapy, Inc. is and will continue to be "at-will", as defined under applicable law. Employment is for no specified term and may be terminated by the employee or employer at any time, with or without cause or notice.

EEO STATEMENT:

Terrapin Physical Therapy is an equal opportunity employer and does not discriminate on the basis of race, religion, color national origin, age, sex, gender, sexual orientation, disability, or any other characteristic protected by law.

Physical Therapy Aide

POSITION TITLE: Physical Therapy Aide

REPORTS TO: Clinic Director, Physical Therapists

CLASSIFICATION: Non- Exempt

ROLE: Clinic Maintenance and Patient Services

Updated September 2021

POSITION DESCRIPTION:

Assist in the provision of patient care and related activities by maintaining a safe, clean, and effective patient treatment environment that contributes to Terrapin Physical Therapy, Inc.'s mission to Create Happiness Through Health.

ESSENTIAL JOB FUNCTIONS:

While this list is not intended to represent an exclusive list of duties associated with the Physical Therapy Aide role, the essential functions include:

  • Ensuring that each patient is greeted upon entering the clinic and that their physical therapist has been advised of their arrival
  • Preparing treatment rooms for patient care before each patient's visit
  • Maintaining cleanliness of patient care equipment, pool, gym, and reception area
  • Ensuring all necessary treatment equipment is ready for use at time of patient care
  • Assisting in screening patients and guests for COVID symptoms, checking temperatures, and asking for all to sanitize their hands upon entry to the clinic as needed
  • Preparing necessary laundry for patient care
  • Monitoring and maintaining safe levels of pool treatment chemicals
  • Guiding patients in therapeutic exercises as instructed by a physical therapist
  • Other duties as assigned

QUALIFICATIONS:

Personal Characteristics & Skills

  • Kind and clear communication to all team members, patients, representatives from other medical offices, and those who do business with Terrapin Physical Therapy, Inc.
  • Demonstrated ability to work as part of a team to effectively communicate and coordinate with physical therapists, doctor's offices, other health care personnel, and patients

Education & Experience

  • High School Diploma, GED, or equivalent minimum
  • Demonstrated ability to read, write, speak, and understand English
  • Previous customer service experience required

UALIFICATIONS:

  • Demonstrated ability to read, write, speak, and understand English
  • Demonstrated ability to work as part of a team
  • Interest in pursuing a career in physical therapy

EDUCATION:

  • High School Diploma, GED, or equivalent minimum

PHYSICAL DEMAND CAPACITY:

These physical demands are representative of the physical requirements necessary for an employee to perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions.

  • While performing responsibilities of the job, the employee is regularly required to talk and hear.
  • The employee is regularly required to stand and walk for over 7 hours in a shift.
  • The employee is regularly required to use hands and fingers to handle, grasp, and feel objects.
  • The employee is required to reach out and above head with arms and hands, supporting a weight of up to 35 lbs.
  • The employee is regularly required to balance, stoop, kneel, crouch, and twist body.
  • The employee is regularly required to lift from ground to waist, carry, push, and pull objects up to 50 lbs.
  • The vision abilities required to perform this job include both close and distance vision.

ENVIRONMENT:

While performing the duties of this job, the employee is exposed to moving mechanical parts. The noise level in the work environment is usually moderate. Employees have the potential for hazardous substance exposure and bloodborne pathogens due to work duties. The employee is regularly exposed to screens and fumes. The building is subject to fluctuating temperatures.

HIPAA STATUS:

Has been determined as eligible for access to/use of personal health information and electronic personal health information based on work duties and responsibilities in compliance with 'minimal necessary' standards.

CONDITIONS OF EMPLOYMENT

Employment with Terrapin Physical Therapy, Inc. is and will continue to be "at-will", as defined under applicable law. Employment is for no specified term and may be terminated by the employee or employer at any time, with or without cause or notice.

EEO STATEMENT:

Terrapin Physical Therapy is an equal opportunity employer and does not discriminate on the basis of race, religion, color national origin, age, sex, gender, sexual orientation, disability, or any other characteristic protected by law.

In-House Billing Support
Job description coming soon...
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